ℱ𝒜𝒬𝒮
1.What do I do after I place my order?
Please wait for 2-3 business days of studio prep + SHIPPING TIME♡
All orders are carefully, responsibly, so each order will go through up to 3-7business days of making/preparation time until we hand your items to our carrier for shipping.The tracking number will be available from 3-4 days starting after the in-house preparation process. Please check your email as we will contact you to inquire for missing information if needed (unless your contact information is unreachable).
2.What would I do if I received the wrong order ?
For inquiries of all orders and returns, please contact customer service via CUSTOMERSERVICE doesheofficial@gmail.com before making changes on Paypal to ensure the least complicated/fastest solution.
RETURN FOR EXCHANGE POLICIES:
For inquiries of all orders and returns, please contact customer service via CUSTOMER SERVICE doesheofficial@gmail.com before making changes on Paypal to ensure a least complicated/fastest solution.
3.How long will it take to Process my return?
Processing returns takes up to 7 business days after they are delivered to our warehouse, so please be a little patient with us, we will get to your return ASAP cus we wanna make ya happy! DUHHH! ง⁼̴̀ω⁼̴́)ง⁼³₌
4.What isn’t eligible for return?
There are some item(s) we don’t take back:
*Anything worn, altered, washed or missing its original packaging and tags
*For hygienic reasons, all swimwear, bodysuits, jewelry and accessories are final sale and cannot be returned or exchanged.
*Shoes that are dirty, scuffed, worn or returned with missing or damaged boxes
*Intimates, swimwear, and bodysuits without their lining cus that would be gross
*Pierced jewelry, cosmetics, perfume or other beauty products where the packaging was removed
*All the items on sale during Black Friday Sale, Sample Sale, Christmas Sale are final sale items, which are not eligible for exchange or return.
5. What if I need my order to arrive on certain date?
Guaranteed delivery dates for items shipped in a timely manner and it’s the responsibilities of the shipping company and the buyer’s local courier.
Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the buyer’s responsibility to be there or arrange to have an authorised agent signatures.
6.What can I do if I need support?
We always welcome questions since it will help both parties avoid any unfortunate misunderstanding and confusion. Our customer service aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process.
However, due to an overload amount of request we receive everyday, please allow us 24 hours of responding to your request. This will ensure we can take care of every customer with our utmost care. We will try to reach you as fast as we can!
We take all concern including sizing consultation before purchase, questions about material, design, and shipping process. Please do not hesitate to bring up your concerns before/during/and after your purchase to receive the quickest assistance from our team.
Our customer service email: doesheofficial@gmail.com
7.How do I pay?
DOESHE only accepts PayPal as an official payment method. However, you may be able to pay with credit/debit card via the platform, yet it might varies from different countries.
8.Can I change/ cancel my order?
It is our priority at DOESHE to process all orders as quickly and accurately as possible. Therefore, the contents and/or details of your order cannot be changed after successful payment.
If you need to make any changes, please contact us to cancel the order as soon as possible, and then use the correct information to place the order again. Please understand that at the time of contact, your order may already be in progress or on the way. If this is the case, then we will be unable to cancel the order on your behalf. Submitting a cancellation request does not guarantee that such a request will be honored.
9.Does DOESHE ship to my country?
Yes, we do, wherever you are!